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job-details

Company building nCD

1st Level Engineer/ IT Support (m/f/d) with focus on network

Your tasks

Together with the team in the Global Service Desk, you will support the management services of our customers in the B2B environment.your main task is troubleshooting and troubleshooting performance losses in SD-WAN networks (on Cisco or Forti basis) as well as support in the elimination of line failures.This also includes the acceptance of pre-qualified incidents and tickets, further analysis and troubleshooting as well as the permanent development of solutions and customer-oriented workarounds.Within the framework of established ITIL processes, you will support the implementation of changes, service requests and problem management.For you, professional and friendly contact with international customers and partners is a matter of course.We are there for our customers 24/7. You should therefore be willing to work shifts. Duty rosters are drawn up in consultation, you can work 40% of your working hours from your home office after training and of course receive tax-free shift allowances. Night shifts are currently not a must!

Your profile

Ideally, you have successfully completed an apprenticeship as an IT specialist or a comparable apprenticeship and/or have (started) a corresponding degree.you have initial experience in the area of CISCO-based networks and/or in the area of IT security with Fortinet.You are characterized by your pronounced customer and service orientation, your binding and independent way of working as well as your analytical thinking and your very good coordination skills.you are a real team player, enjoy working together and contribute your own ideas.you are convincing in written and oral form with business fluent German and a good command of English.

Our offer

We strongly encourage you to apply, even if you do not meet all the requirements or are returning after a long break! Become part of our dedicated, highly qualified international team, contribute your ideas and help the company move forward. We offer you exciting tasks and challenges as well as an inspiring working environment. If you want to grow with your tasks, you will find the best conditions with us as well as individual and needs-based training opportunities, company events + 30 vacation days. In addition to a performance-related salary and attractive benefits, we offer the opportunity to work from home. Now at rob17 (Robert-Bosch-Straße 17) with a campus feeling right on the canal! Would you like to work part-time? No problem! We'll be happy to discuss the perfect hours together and look forward to hearing from you!

Are you interested?

Then we would like to get to know you. Simply send your informative application documents with details of your salary expectations and earliest possible starting date to: bewerbung@nicos-ag.com.

We look forward to receiving your application

apply now

Do you like what you see and want to join the nicos team? Then apply - now v3