Career

Your tasks

• As a prospective IT specialist in system integration, you will be involved in operational processes right from the start.
• You will get to know many different areas: from planning and implementing complex IT system solutions to troubleshooting and providing technical advice and support to users.
• You will take part in regular trainee meetings and work on exciting individual and team projects.

Your profile

• You have a good Abitur, a very good secondary school leaving certificate and ideally have already completed training as an information technology assistant (ITA).
• You are particularly interested in networks, client and server technologies and the Internet.
• You enjoy finding and implementing solutions independently.
• Your good technical comprehension skills and your pronounced willingness to learn and provide service will help you to master your training in the best possible way.
• The ability to work in a team, reliability and strong communication skills round off your profile.

Your tasks

• As a prospective IT systems management assistant, you will be involved in operational processes right from the start.
• You will get to know many different commercial and technical areas: from advising and supporting customers and suppliers, to processing offers and commercial order processing.
• You will take part in regular trainee meetings and work on exciting individual and team projects.

Your profile

• You have a good school-leaving certificate, a very good secondary school certificate or your studies are too theoretical for you and you want to put them into practice.
• You are particularly interested in economic contexts.
• Your good technical comprehension skills and your pronounced willingness to learn and provide service will help you to master your training in the best possible way.
• You enjoy working with people and technology.
• The ability to work in a team, reliability and strong communication skills round off your profile.

Your tasks

• The dual study program combines a shortened apprenticeship through the IHK Münster with a degree in computer science at the FH Münster at the Steinfurt campus. 
• After just 2.5 years, you will complete your training as an IT specialist in system integration.
• You will then complete your dual study program after a total of 4 years with a Bachelor of Science degree.
• You will be involved in the operational processes of nicos AG right from the start.
• You will get to know many different areas: from the planning and implementation of complex IT system solutions to troubleshooting, technical consulting and user support, as well as many other exciting topics.
• You take part in regular trainee meetings.
• You will also be involved in exciting individual and team projects.

Your profile

• You have a general higher education entrance qualification or entrance qualification for universities of applied sciences.     
• You have an affinity for numbers, a strong analytical mindset, a willingness to learn and a wealth of ideas.
• Solution-oriented action and strong communication skills make you a valuable team player.
• You are particularly interested in networks, client and server technologies and the Internet.
• You enjoy understanding and explaining interrelationships and finding and implementing solutions independently.

Your tasks

• We are currently modernizing our digital platforms in the ITSM environment in order to remain equipped for new technological and professional developments.
• To this end, we are expanding our IT team, which on the one hand develops and supports the standard platforms and on the other hand finds, implements and operates solutions for related automation issues and corresponding interfaces: "You build it, you run it".
• With us, you can enjoy the range between technical questions, possible customizing on a standard platform and structured software development around it
• Without good German (B2) and satisfactory English (A2) it will unfortunately be difficult for us.

Your profile

• You won't get by without analytical thinking, a structured approach and solid development skills with Python and JavaScript. At the same time, this requires you to be familiar with the models, principles and frameworks of a cloud platform.
• Three facets play a role here, which you should be able to handle: Familiarity with ITSM and CMDB platforms such as ServiceNow or similar; experience in networking (routing, firewalls) and an understanding of commercial issues.
• We also provide buzzwords for search engines, so please don't let that put you off: Python, JavaScript, AngularJS, React; API programming; ITSM, ITIL; ServiceNow, ITOM, CSM.

Your tasks

• Together with the team, you will ensure smooth and secure network operation for our customers and their international locations.
• You analyze operational malfunctions and problem cases in customer networks and develop suitable solutions - constant further development spurs you on!
• Proactively preventing problems and keeping your customer in the loop - that's important to you.
• Optimizing, automating and documenting are part of your daily tasks.

Your profile

• You have successfully completed training as an IT specialist or comparable training and may already have some professional experience in the field of network technology.
• Ideally, you already have experience with Cisco or Fortinet technologies.
• You are open to new things, tech-savvy and always want to improve yourself and the technology.
• You have a high level of comprehension, good analytical skills and work with great care.
• You are characterized by service orientation and strong communication skills.
• You have a good command of written and spoken German and English.

Your tasks

• Together with the team, you will ensure smooth and secure network operation for our customers and their international locations.
• You analyze operational malfunctions and problem cases in customer networks and develop suitable solutions - constant further development spurs you on!
• Proactively preventing problems and keeping your customer in the loop - that's important to you.
• Optimizing, automating and documenting are part of your daily tasks.

Your profile

• You have successfully completed training as an IT specialist or comparable training and may already have some professional experience in the field of network technology.
• You have already gained experience with Fortinet and are ideally certified (NSE2, NSE3, NSE4 or higher).
• You are open to new things, tech-savvy and always want to improve yourself and the technology.
• You have a high level of comprehension, good analytical skills and work with great care.
• You are characterized by service orientation and strong communication skills.
• You have a good command of written and spoken German and English.

Your tasks

• Together with the Global Service Desk team, you will support the management services of our customers.
• This includes the acceptance of pre-qualified incidents and tickets, further analysis and troubleshooting as well as the ongoing development of solutions and customer-oriented workarounds.
• Within the framework of established ITIL processes, you will provide support in the implementation of changes, service requests and problem management.
• Professional and friendly contact with international customers and partners.
• Troubleshooting and fault clearance of performance losses in SD-WAN networks as well as support for the analyst team in rectifying line failures.
• Working in shifts.

Your profile

• You have successfully completed training as an IT specialist or comparable training and/or have a relevant degree.
• Ideally, you have relevant experience in the field of CISCO-based networks and/or IT security.
• You are willing to work in shifts.
• You are characterized by a quick grasp of things and strong communication and analytical skills.
• You are open to new things, tech-savvy and always want to improve yourself and the technology.
• You have a high level of comprehension, good analytical skills and work with great care.
• You have a good command of written and spoken German and English.

Your tasks

• You enjoy working in our modern IDE on a daily basis and implementing solutions with tools and technologies such as Docker, Ansible, Terraform, Python, etc.
• You enjoy reviewing projects, designs and codes for various automation projects.
• Researching the latest projects and trends in the IT infrastructure sector is easy for you. 
• You are interested in integrating existing open source software tools and enjoy participating in the integration of Python scripts and Python libraries with automation platforms. 
• Developing and designing automated solutions to increase efficiency and achieve better scalability is your thing. 
• You enjoy working with your team to identify areas where automation can be increased and where innovative ideas for customer solutions can be developed.

Your profile

• You are an IT specialist with a Bachelor's degree in a technology-related field (e.g. computer science, mathematics, electrical engineering) or an equivalent qualification (e.g. system integration, application development), ideally with initial professional experience.
• You have experience with automation tools, AI tools and/or in the field of software development.
• Strong problem-solving skills and convincing programming knowledge as well as working in Scrum-like teams are exactly your thing.
• You are familiar with data management concepts, including the "Source of Truth" strategy, "CMDB" and "Infrastructure as Code".
• You are able to grasp customer requirements and deliver innovative solutions.
• You communicate confidently in both German (B2) and English (B2).

Your tasks

• Together with our customers, you design individual network and security solutions in the WAN environment.
• You will build up the solutions you have developed as part of projects and transfer them to operations.
• You support our sales department in acquiring new customers and advise on technical requirements and implementation.
• Together with your colleagues, you will work on the development and realization of new products and product options.
• Working independently is important to you and you like to be at the cutting edge of technology.

Your profile

• You have very good knowledge in the field of engineering and design of network solutions (WAN and SD-WAN).
• You have a technical background in computer science/business informatics or a comparable training (e.g. as an IT specialist) and have already gained several years of professional experience in the IT environment (e.g. as a network engineer).
• Certifications in Cisco (CCNA, CCNP, CCIE) and/or Fortinet (NSE4, NSE5, NSE7) or experience in the network automation context would be wonderful.
• You communicate confidently in both German and English.

Your tasks

• As the first point of contact, you will provide our customers with individual support, process their requests with a high level of solution orientation and support them for years to come.
• In "Service Management", you accompany business customers through the entire process and work with them to select the right technical set-up using a best practice approach.
• This includes recognizing individual customer needs and helping to develop suitable solutions in terms of service design.
• You process complaints and claims and help technical colleagues to find an optimal solution - only through feedback can we understand our customers and make their wishes come true.
• You plan the rollout of our IT services with your customers. You coordinate the cooperation between nicos and your customers for the joint commissioning. You will ensure that everything runs smoothly. 

Your profile

• You have a successfully completed degree or training in the IT or commercial sector.
• You combine customer-oriented and analytical thinking and acting with a systematic and structured way of working and a basic understanding of business administration.
• Business relationship management is your top priority.
• Professionalism, trustworthiness and empathy are your top priorities. You can also score points in difficult situations thanks to your communication skills.
• You prefer to work in a structured and independent manner, but you are also a team player.
• Very good written and spoken German and English skills round off your profile.

Your tasks

• As a project manager, you take responsibility for the implementation of customer projects.
• You create the implementation plan and take care of the entire project organization.
• In your projects, you are the central point of contact for all internal and external topics and issues.
• You check compliance with project targets in terms of deadlines, quality and cost and plan processes to ensure that everything runs smoothly.
• You create project workload plans and descriptions, document progress and ensure communication within the project team and with stakeholders.
• You proactively contribute suggestions for improvement and work with us to create a targeted project management system for nicos AG.

Your profile

• You have extensive experience in managing projects, including IT projects.
• You are characterized by a service and customer-oriented way of working.
• You are interested in technology and feel at home in an IT company.
• You have good knowledge of classic and agile project management, preferably with certification.
• A high level of comprehension, organizational skills, determination and initiative are among your strengths.
• You are resilient, have a convincing appearance and good moderation skills.
• You are communicative, have a high sense of responsibility and can think across tasks.
• Very good written and spoken German and English skills round off your profile.

Your tasks

• As a Cyber Defense Engineer, you will work with the team to plan, implement and continuously develop the IT security infrastructure.
  You will support the analysis and coordination of security incidents and derive appropriate measures.
• You enjoy operating and developing existing security tools based on current threats and trends.
• The automation of rule and project activities (Detection & Response as Code) and Incident Response Run Books is a matter of course for you and you will integrate them independently into the system landscape.

Your profile

• You will fit in with us if you have successfully completed your training as an IT specialist or your studies in computer science or if you have comparable qualifications
  .
• Very good knowledge of the Python programming language and additional experience with other programming languages is an advantage.
• You already have knowledge of various IT security technologies (SOAR, EDR/EPP, SIEM, NDR/IDS/IPS).
• Team spirit, commitment and personal responsibility are among your strengths.
• Very good knowledge of German and good written and spoken English round off your profile.

Your tasks

• Your focus is on the administration and optimization of systems (Windows, Debian, CentOS) and application landscapes.
• You enjoy planning and implementing enhancements and new solutions in the network and server area (SIEM, Threat Intelligence Platform, Security Incident Response Platform, source code management, etc.).
• System and network monitoring as well as error analysis, problem solving and documentation are also easy for you.
• You define and operate vulnerability and patch management processes.
• Continuous improvement through technological developments is important to you.

Your profile

• You will fit in with us if you have very good knowledge in the administration of Linux operating systems (Debian and CentOS).
• You already have experience in the provision and operation of SIEM systems as well as in the topics of web servers, reverse proxy, database systems, docker, monitoring systems, source code management.
• You have a good knowledge of programming or scripting languages (e.g. Python, PowerShell, bash).
• Good knowledge of Windows operating systems, experience with the administration of domain structures is desirable.
• Basic knowledge of system security and system hardening as well as knowledge of the network environment and common protocols are an advantage.

Your tasks

• Oversee the day-to-day operations of the global SOC and ensure efficient detection, analysis and response to incidents.
• Empowering the team to develop and implement comprehensive business processes and procedures.
• Managing and supervising a team of security analysts and specialists, promoting a culture of continuous learning and development.
• Work with senior management and other security departments to align SOC strategy with overall business objectives.
• Keep up to date with the latest trends, threats and technologies in the field of cyber security.
• Conducting regular training and exercises to ensure the operational readiness and effectiveness of the team.
• Work with clients to provide strategic security insights and reports.
• Management of SOC performance indicators and continuous search for opportunities to improve service quality.

Your profile

• At least 8 years of experience in the field of information security.
• Ideally with previous management experience.
• Bachelor's or Master's degree in information security, computer science or a related field.
• Strong leadership and communication skills with the ability to motivate and lead a team.
• Mastery of various security technologies and platforms.
• Excellent analytical and problem-solving skills.
• Experience in handling incidents.
• Knowledge of compliance with regulations and frameworks (e.g. ISO 27001, NIST, GDPR).
• Certifications such as CISSP, CISM or GCIH are a plus.

Your tasks

Your tasks in the field of architecture and operational management

• You will receive internal and, if required, external technical training to help you navigate the world of networks, security, IoT and artificial intelligence (AI).
• You will support the architects in the planning and development of customized network and security solutions in an international environment.
• During operation, you will analyze faults and tickets and develop customer-oriented solutions to problems.
• Together with our technical departments, you will ensure that our international customer sites are operated economically and with minimal disruption.
• We also offer you the opportunity to obtain certifications.

Your profile

• You have successfully completed a degree in a technical subject (e.g. telecommunications, information or electrical engineering, computer science, business informatics or engineering or similar).
• You are ready to deepen your technical understanding and know-how in the nicos business field.
• You combine analytical thinking and action with a systematic and structured way of working
• A professional and trustworthy appearance and confidence in dealing with different contacts characterize you.
• You are reliable and know the value of cross-departmental, binding cooperation for the benefit of our customers.
• Very good written and spoken German and English skills round off your profile.

Your tasks

Your tasks in the area of sales

• You will support the Sales Managers in acquiring new customers from various sectors (throughout Germany).
• As a highly communicative interface, you will contribute to the success of solution sales projects across departments. In this way, you will inspire future customers with our customized nicos solutions and at the same time gain an all-round view of the nicos sales world.
• You will immerse yourself in the drafting of offers and contracts, accompany the conclusion of the contract and the proper handover to the organization.
• You keep an eye on the market, derive potentials such as sales campaigns and share responsibility for them. 

Your tasks in the area of Customer Success Management

• You will support the Customer Success Management team in providing competent and high-quality support to our customers.
• In addition, you will expand personal customer contact by accompanying the Customer Success Manager at service review meetings.
• You ensure a positive customer experience and a solid business relationship by professionally receiving and processing customer inquiries, orders and cancellations.

Your profile

• You have a successfully completed degree (commercial or technical).
• You are ready to deepen your technical understanding and know-how in the nicos business field.
• You combine customer-oriented and analytical thinking and acting with a systematic and structured way of working
• A professional and trustworthy appearance and confidence in dealing with different contacts characterize you.
• You are reliable and know the value of cross-departmental, binding cooperation for the benefit of our customers.
• Very good written and spoken German and English skills round off your profile.