Job details: Your tasks and what we offer

Customer service representative (m/f/d) / career changers

Your tasks

You will support our team in the service desk as the "first point of contact" and look after our customers in the B2B environment.
For you, it goes without saying that you will contact customers by phone, answer calls, proactively provide information, guide customers, or obtain any missing important information.
Courteous, professional, and direct customer service is just as important to you as it is to us.
You enter all customer information you receive into our system landscape and ensure that our technical colleagues know everything they need to know.
You are tech-savvy and used to discovering new tools in the digital world and helping to optimize them.
Further development is important to you, and we will support you, whether your journey is more technical or commercial in nature.
We are available for our customers 24/7. You should therefore be willing to work shifts. Duty rosters are drawn up in consultation with you. After your induction, you can work 40% of your hours from home and will, of course, receive tax-free shift allowances. Night shifts are not currently a requirement!

Your profile

Our goal: excellent customer service. Your educational background is secondary to us. Commercial or technical training would certainly be a good foundation. However, having started a degree in communication or computer science would also be helpful—but not a requirement.
Ideally, you already have experience in customer service—experience in IT customer service would be excellent.
You are distinguished by your strong customer and service orientation, your engaging and independent approach to work, your analytical thinking skills, and your excellent coordination abilities.
You are a true team player, enjoy shared success, and contribute your own ideas.
You impress in both written and spoken communication with your fluent German and confident English skills.

Our offer

Become part of our dedicated, highly qualified international team, contribute your ideas, and help the company move forward. We offer you exciting tasks and challenges as well as an inspiring work environment.
If you want to grow in your role, we offer you the best conditions as well as individual and needs-based training opportunities, company events, and 30 days of vacation. In addition to a performance-based salary and attractive benefits, we offer the opportunity to work from home. Now at rob17 (Robert-Bosch-Straße 17) with a campus feel right on the canal!

Would you like to work part-time? No problem! We would be happy to discuss the perfect schedule with you!
We look forward to hearing from you!

Are you interested?

Then we would like to get to know you. Simply send your informative application documents with details of your salary expectations and earliest possible starting date to: bewerbung@nicos-ag.com.