Job details: Your tasks and what we offer

Network Specialist / 2nd-Level Support (m/f/d)

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Your tasks

You will be responsible for analyzing, addressing, and permanently resolving issues as part of second-level support.
You are responsible for troubleshooting complex enterprise, carrier, and service provider networks in accordance with agreed-upon service level agreements.
You'll work closely with customers, carriers, and field service partners and coordinate the necessary steps to find a solution.
You will manage, maintain, and further develop our central monitoring platform, Infosim StableNet.
You will conduct conference calls and remote sessions and coordinate communication among all stakeholders involved.
You'll contribute your ideas, optimize existing processes, and develop creative solutions to technical challenges.
You will support the operations of our XNOC by working shifts and being on call.

Your profile

You have a degree in computer science, electrical engineering, or telecommunications engineering, or a comparable qualification.
You have several years of experience in the operation and troubleshooting of complex enterprise, carrier, or service provider networks, as well as—ideally—data center infrastructures.
You have in-depth knowledge of routing and switching technologies and are familiar with VLAN, Spanning Tree, IP/IPv6, OSPF, IS-IS, BGP, MPLS, as well as Layer 2 and Layer 3 VPNs.
Ideally, you have vendor certifications at the Specialist level (e.g., Juniper JNCIS-SP or JNCIS-ENT) or comparable qualifications.
You analyze complex technical issues in a structured manner, take a solution-oriented approach to your work, and actively drive the continuous improvement of processes.
You excel at teamwork, taking initiative, strong communication skills, and decision-making.
Very good written and spoken German and English skills round off your profile.

Our offer

Work in a highly specialized environment using modern enterprise, carrier, and service provider technologies
Plenty of creative freedom and the opportunity to actively contribute your own ideas
A strong team that shares knowledge, supports one another, and succeeds together
Customized training and development opportunities, as well as manufacturer certifications
Quick decision-making processes and an open corporate culture
Attractive benefits that go beyond your salary
Modern tools and flexible work models, to the extent permitted by the client's environment
Regular team and company events

Location Note: The work is primarily performed on-site at a client's location in Wiesloch. Regular on-site presence is required for this position.

Are you interested?

Then we would like to get to know you. Simply send your informative application documents with details of your salary expectations and earliest possible starting date to: bewerbung@nicos-ag.com.