Job details: Your tasks and what we offer

Customer Success Manager / Service Manager (m/f/d)

Your tasks

Or as we say: The person who keeps everything under control!
Supporting customers. Coordinating solutions. Moving things forward together.

If a customer calls, you’re juggling multiple issues at once, and by the end of the day everyone involved has worked together successfully, then this might be the perfect job for you.
We are looking for people who enjoy working with customers, coordinating projects, solving problems, and taking on responsibility.
You don't need to know every technical answer. That's why you have an experienced team of specialists by your side.
It's important that you bring people, topics, and solutions together and ensure that requirements are turned into successful results.

Personalized support for an exclusive, strategic client base within our corporate group
Developing a solid understanding of your clients' goals, requirements, and challenges
Close coordination with the engineering, project management, and other departments
Following up on open issues, deadlines, and customer concerns
Identifying opportunities for optimization in customer-facing and internal processes
Preparation of proposals and assistance in developing appropriate solutions
Ensuring high customer satisfaction and long-term customer relationships

Your profile

Here's what you should bring

Enjoys interacting with customers and people
Organizational skills and initiative
A structured approach to work and good time management
Clear, assertive, and respectful communication
The ability to keep track of things even when dealing with multiple topics at the same time
Motivation to get things done and take on responsibility

Experience in customer service, customer success management, service management, project work, or IT is helpful. However, what matters most to us are your personality, your communication skills, and your organizational abilities.

Our offer

Here's what we offer you

A team that works together, supports one another, and celebrates successes together
Quick decision-making processes and direct points of contact
Opportunities to contribute your own ideas, explore creative possibilities, and grow personally
Modern technologies and exciting client projects
Flexible work hours and the option to work remotely or from home
Customized and needs-based professional development opportunities
30 days of vacation, attractive benefits, and regular company events
Our rob17, with its campus-like atmosphere right on the canal, is a modern workplace
A role that truly impacts our customers' satisfaction and the success of our company

Still unsure?
We would like to strongly encourage you to apply—even if you don't meet all the requirements or are looking to return to the workforce after a long break.
For us, it’s not just about experience and résumés—it’s above all about personality, motivation, and a willingness to grow alongside us.
Join our dedicated team, share your ideas, and help us shape the future of our customers and our company.

We look forward to meeting you!

Are you interested?

Then we would like to get to know you. Simply send your informative application documents with details of your salary expectations and earliest possible starting date to: bewerbung@nicos-ag.com.