Customer Service Manager (m/f/d)
Your tasks
You look after your own portfolio of existing nicos customers and are the catalyst for a long-lasting, positive relationship.As the first point of contact, you provide individual support for our customers, process their requests with a high level of solution orientation and support them over the years.In service management, you accompany business customers through the entire process and select the appropriate technical set-up together with them using a best practice approach.This includes recognizing individual customer needs and helping to develop suitable solutions in terms of service design.You handle complaints and grievances and help technical colleagues to find an optimal solution - only through feedback can we understand our customers and make their wishes come true.
Your profile
You have successfully completed your studies or training in the IT or commercial sector.you combine customer-oriented and analytical thinking and acting with a systematic and structured way of working and a basic understanding of business management.business relationship management is your top priority.You have a professional, trustworthy and empathetic manner and can also score points in difficult situations with your communication skills.Ideally, you have already gained professional experience as a customer consultant in the field of technical services or IT infrastructures.Very good written and spoken German and English skills round off your profile.
Our offer
We strongly encourage you to apply, even if you do not meet all the requirements or are returning after a long break. Become part of our committed, highly qualified international team, contribute your ideas and drive the company forward. We offer you exciting tasks and challenges as well as an inspiring working environment. If you want to grow with your tasks, you will find the best conditions with us as well as individual and needs-based training opportunities, company events + 30 vacation days. In addition to a performance-related salary and attractive benefits, we offer flexible working hours and the opportunity to work from home. Now at rob17 (Robert-Bosch-Straße 17) with a campus feeling right on the canal! Would you like to work part-time? No problem! We'll be happy to discuss the perfect hours together and look forward to hearing from you!
Are you interested?
Then we would like to get to know you. Simply send your informative application documents with details of your salary expectations and earliest possible starting date to: bewerbung@nicos-ag.com.
We look forward to receiving your application
apply now